Frequently Asked Questions
Who is Week2Week Serviced Apartments?
Week2Week is a leading provider of fully furnished properties, established over 25 years ago in Newcastle. As a family-run business, we pride ourselves on our expert local knowledge and exceptional customer service. We offer a range of high-quality, hotel-alternative accommodations for short, mid, and extended stays, catering to both business and leisure travellers. We are committed to delivering a Gold Standard Quality experience, ensuring that all our guests enjoy comfort, convenience, and peace of mind during their stay.
What types of accommodations do you offer?
We offer a range of accommodations including studio, one-bedroom, two-bedroom, three-bedroom, and four-bedroom apartments, as well as houses. Each property is fully furnished and equipped with modern amenities to ensure a comfortable stay.
Where are your properties located?
Our properties are in key areas around Newcastle city centre and across the UK via our partner networks. This ensures easy access to transport links, the city centre and local amenities.
What amenities are included in your serviced apartments?
Our serviced apartments come with a variety of amenities, including free Wi-Fi, fully equipped kitchens, laundry facilities and comfortable living areas. Some properties also offer additional amenities such as outdoor spaces and parking.
What is the check-in and check-out process?
We provide a personal meet-and-greet check-in service to ensure a smooth arrival. Check-in times are typically from 3:00 PM, and check-out is by 10:00 AM. If you need flexibility, please contact us in advance, and we will do our best to accommodate your needs.
Do you offer 24/7 guest support?
Yes, we offer 24/7 guest support to assist with any questions or issues that may arise during your stay. Our local team is dedicated to ensuring you have a comfortable and enjoyable experience.
What is your cancellation policy?
We offer a flexible cancellation policy to provide peace of mind for our guests. Please refer to our website for detailed information on booking terms, including cancellation policies and minimum stay requirements.
Who are our apartments suitable for?
Our apartments are ideal for a variety of guests, including contract workers, corporate travellers, leisure travellers, and individuals relocating. Whether you need a temporary home for business, a comfortable place to relax during your travels, or a convenient option while you’re settling into a new area, our accommodations provide the flexibility and comfort you need.
Are your properties family-friendly?
Absolutely! Our spacious apartments and houses are perfect for families, offering multiple bedrooms and fully equipped kitchens with washing facilities. We also provide additional amenities such as high-chairs and cots upon request.
Are your properties Dog Friendly?
Some of our properties are dog friendly. If you wish to bring your four-legged friend, please contact us in advance to check the availability of suitable accommodations. We aim to make your stay as comfortable as possible, so we will do our best to accommodate your furry friends where we can.
Do you provide a welcome pack?
Yes, we provide a complimentary welcome pack for all guests to help you settle in comfortably on arrival. This includes hand soap in each bathroom, washing-up liquid, dishwasher tablets, laundry detergent pods, a spare bin bag, a dish cloth and sponge, along with tea, coffee, milk and biscuits.
If you’d like to make your arrival even more special, Week2Week can also arrange customised grocery packs or help with special occasion requests. Simply let us know your preferences or requirements before your stay, and we’ll do our very best to accommodate them.
Are your properties accredited and regulated?
Yes, all our properties are accredited and regulated to ensure peace of mind for our guests. We are a Gold Standard Quality Accredited Company, which means we adhere to rigorous standards for quality and service. Our commitment to maintaining high standards of cleanliness, safety, and overall guest experience is supported by our industry accreditations and regulatory compliance. You can be confident that your stay with us meets the highest levels of comfort and security.
What measures do you take to be environmentally friendly?
At Week2Week, we are committed to sustainability and minimising our environmental impact. We implement a range of eco-friendly practices, including using energy-efficient appliances /light fittings, encouraging recycling, and utilising environmentally responsible cleaning products. Additionally, we no longer provide single use plastic toiletries. We continually seek ways to improve our environmental footprint and support sustainable living.
What measures do you take for cleanliness and safety?
We adhere to strict cleaning protocols and maintain high standards of hygiene in all our properties. Each apartment is thoroughly cleaned and sanitised before guest arrival. We also follow any additional safety guidelines as recommended by health authorities.
Do you offer accessible accommodation?
Yes. At Week2Week, we understand that every guest has different needs and we’re committed to providing a welcoming and supportive experience for everyone.
As our portfolio includes a wide variety of apartments and homes, accessibility features vary between properties. Our knowledgeable team will be happy to discuss your individual requirements and recommend the most suitable accommodation for your stay.
For more information about our commitment to accessibility and inclusive support, please visit: Accessibility Policy – Week2Week Serviced Apartments
Is Week2Week an inclusive accommodation provider?
Absolutely. At Week2Week, everyone is welcome.
We are committed to creating a safe, respectful and inclusive environment where every guest feels comfortable and valued, regardless of their background, identity or reason for travelling. Whether you’re visiting for business, relocation, healthcare, leisure or to support family, our team is here to provide a warm, professional and people-first experience.
You can read more about our commitment to inclusion here: Inclusive Stays | Short Stay Accommodation | Week2Week
I’m travelling alone. How does Week2Week help me feel safe during my stay?
We understand that travelling alone can sometimes feel daunting, which is why we aim to make every guest feel welcomed, supported and reassured from the moment they arrive.
Where possible, we provide a personal meet-and-greet check-in so you can settle in with confidence and ask any questions you may have. A selection of our properties are located within secure apartment buildings with controlled intercom or fob entry for added peace of mind.
Our team is available throughout your stay should you need any assistance, and we provide a 24/7 Guest Assistance Line for urgent support outside of office hours. Whether you’re travelling for work, relocating or simply exploring the area, we’re here to help ensure your stay is as comfortable and stress-free as possible.
How can I book a stay with Week2Week?
You can arrange a stay by contacting our reservations team at: info@week2week.co.uk or by calling us on: +44(0)191 2813129. We will guide you through the booking process and help you find the perfect accommodation for your needs. We look forward to welcoming you!
Can I extend my stay if needed?
Yes, extensions are possible based on availability. Please contact us as soon as you know you need to extend your stay, and we will do our best to accommodate your request.
Feel free to reach out if you have any other questions or need further assistance!
Call Us: + 44 (0)191 2813129
Email: info@week2week.co.uk
